Birch Lane Furniture: Is It Legit? Customer Reviews And Complaints -

Are you searching for quality furniture for your living room or bedroom? Have you come across Birch Lane Furniture? Does it live up to the hype? Here is a customer report.

In this review, I’ll share my experience buying this furniture from birchlane.com and help you decide if it is worth your money.

Overview Of Birch Lane Furniture

Birchlane.com is an online furniture company that sells rugs, dining chairs, beds and bedroom frames, bathroom facilities and sofas. They have operated before as Wayfair and they manufactures claim that the furniture will last between 7-15 years. The question is ” Is Birch Lane a better quality compared to other Furnitures? What are customer reviews about this company?

My Experience Buying Birch Lane Furniture

I placed an order for a chair & 1/2 back on July 1, 2023, with the promise of receiving it in just two weeks. Well, those two weeks turned into an agonizing wait with a series of vague emails from the company, always stating that my order had been delayed yet again. Frustration was mounting, and when I checked my order status, I was shocked to find that they didn’t even have the item in stock, let alone shipped it.

The last straw came on August 1, 2023, when they sent yet another email claiming that my order had been shipped. Once again, I checked my order status, and guess what? It hadn’t been shipped, and they still didn’t have it in stock. That’s when I decided I had had enough. I canceled the order and asked for a full refund. But the ordeal didn’t end there.

First, they told me they had credited the money back to my credit card, which had already been compromised, canceled, and replaced in mid-July. Then, they changed their tune and said they had mailed out a check, insisting that I now owed them money. It’s beyond frustrating – they’ve had my money for two months, and I have nothing to show for it. How hard can it be to issue a refund? I’m at the end of my rope with them and plan to file a formal complaint and contact the Better Business Bureau. Trust me, save yourself the heartache and time on this company – it’s just not worth it. The furniture is poorly made, and my husband practically has to rebuild it and add proper support.

Pros:

The chair & 1/2 looked appealing on the website, which initially drew me in.
The promised delivery time of two weeks was enticing.
Their customer service, at least in terms of communication, was prompt and responsive when they want to be.

Cons:

The biggest drawback was the constant delays in receiving my order. It seemed like every time the delivery date approached, they pushed it back without a clear explanation.
I was shocked to discover that the company claimed to have shipped my item when they hadn’t even had it in stock.
Dealing with them for a refund was an absolute nightmare. First, they claimed to have credited my compromised credit card, and then they said they mailed a check. I’ve yet to see a dime.
To make matters worse, the furniture turned out to be cheaply made. My husband had to invest time and effort into rebuilding and reinforcing it to make it usable.

How Much Does It Cost?

They’ve got a whole bunch of sofas to choose from, and the prices vary. You can find one for as low as $300, or if you’re looking at bigger, fancier ones like sectionals, they can go all the way up to around $7000

Is Birch Lane A Scam? Customer Complaints

birchlane.com is a suspicious furniture company. Their website appears legit but upon closer look, i discovered that the company has no real address in the United States, but the goods are shipped from China and that’s why it takes months to arrive. A customer report said

I placed a large order with them and all four of the items I have received so far are inferior in quality. All made in China. Three items were defective yet I had to pay return shipping. Bull. Stay away from Birch Lane, Wayfair, and Josh Lane. They are all the same company.
Christie

Also getting your money back is a thug of war. First, they claimed to have credited my compromised credit card, and then they said they mailed a check. I’ve yet to see a dime, and their contradictory statements were frustrating.

Is A Birch Lane Legit or a Scam Furniture Store? What You Need to Know Before You Order

Location

The physical location on birchlane.com says United States but when i ordered, it came from China.

Terrible Refund Policy

You’ve got 30 days from when you recieve your order is to decide if you want to return it. If you do, they’ll give you a refund or store credit. But here’s the catch, you’ve got to cover the cost of sending it back, and the item has to be in its original condition and packaging. You should Birch Lane doesn’t provide warranties for their furniture, but they offer furniture protection plans starting at $185 for 5 years.

Garbage Merchandise:

A case of what you ordered vs what you got. in my case the furniture was poorly made, and my husband had to invest time and effort into rebuilding and reinforcing it to make it usable.

Customer Service

The customer service is terrible and most times non-responsive if you happen to order and its delayed, it will be more of a hassle trying to get them to ratify your problem and this is the only contact info i found on their website(888) 223-2423.

Steps To Take If You Have Been Scammed

Contact your bank or credit card issuer immediately.
Inform your bank or credit card issuer about the unauthorized transaction and request a chargeback.
Change your online passwords: If you have shared your password with the scammer, change your password immediately.
Also be sure to use a strong and unique password for each account.
Report the scam: You can report the scam to the Federal Trade Commission (FTC) or your local law enforcement agency.
Check your credit report: Monitor your credit report for any suspicious activity.
Stay vigilant: Be alert for any other phishing scams or suspicious emails, and do not share any sensitive information.

Conclusion

To sum it up, Birch Lane has a variety of furniture, including sofas, outdoor pieces, and more. The biggest drawback was the constant delays in receiving my order. It seemed like every time the delivery date approached, they pushed it back without a clear explanation.

FAQs

1. What types of furniture does Birch Lane offer?

Birch Lane has many furniture, including sofas, outdoor furniture, area rugs, accent chairs, and armchairs.

2. Do they offer any promo codes or discounts?

Yes, they have promotions and sales events. Check their website or sign up for their newsletter to find discounts.

3. Can I find lightning deals on Birch Lane furniture?

Sometimes, Birch Lane offers quick “lightning deals” on some furniture items for a limited time.

4. Is Birch Lane a good choice for outdoor furniture?

Yes, Birch Lane has a range of outdoor furniture suitable for patios and gardens.

5. Do they offer area rugs in various styles and sizes?

Yes, Birch Lane has area rugs in many styles, colors, and sizes.

6. Who should consider buying Birch Lane furniture?

Anyone looking for quality home furnishings can consider Birch Lane, whether you have a house or an apartment.