Is Vio.com Legit Hotel Booking Site? Vio.com Reviews (2024)
Are you a traveler? Are you considering consulting Vio.com to help you find the perfect place at the best price – zero frustration? Go through this detailed review and find out everything you need to know about Vio com.
About Vio.com
Vio is located at Vio.com deals in Trip, Hotel, Homestay, and Travel categories. It claims to be the global vacation rental search engine for finding the best solution at the lowest price. It enables travellers to;
- Choose where they would like to go
- Compare rates from all major travel suppliers and
- enjoy a seamless booking experience.
Finding and comparing the best deals from a wide range of online travel agencies and find your ideal solution and save on your stay.
Interestingly, Vio com claims to be a trusted partner to all major travel networks and suppliers, integrating with Google, TripAdvisor, Bing, Agoda, Kayak, Skyscanner, Trivago and many more.
Vio.com Customer Service Number
Unfortunately, there’s no telephone number with which to reach the customer representative at Vio.com. Users can only contact Vio.com via a contact us form here
Who Should Use Vio.com?
Vio.com is for the travelers (Vio literally means “I travel” in Latin). Whether you’re a backpacker or a business person, hunting a bargain or looking to bump up to a suite – Vio.com is for anyone and everyone that wants to make their money go further on the their next stay.
Is Vio.com Scam Or Legit Hotel Booking Website?
Despite the fact that Vio.com website is designed in a legitimate manner, the business has a couple of loopholes which make us question its authenticity. On Trustpillot, there are a handful of complaints from customers, concerning booking concerns.
This are what some customers have to say-
We weren’t going to stay at the Airport hotel due to the cost, but we saved at least 25% booking through Vio.com.. I was a bit skeptical so I contacted the hotel just after booking. They didn’t have my booking so I emailed Vio support and got an immediate response. Antonio and Emese explained the process and even called the hotel to get my confirmation # so I had piece of mind. I’m impressed. Will be checking Vio.com when booking any hotels in the future.
Douglas Burtch
This seems to be a scam. No phone number on the website. No communication from the company at all. When I called our hotel, they had no record of my reservation.
Ironically, when I post on here, someone responds, but when I use the contact info on the website, no one is able to respond EVEN with all my information provided to them, which I will not provide on this public forum.
Why is there no phone number on the vio.com website? To me that is a major red flag.
Adam Bontreger
Exploring The Pros and Cons of Vio.com
Pros
- Has an App for easy access on Google Play Store and Apple Store
- Accepts various payment methods from customers, except cryptocurrency.
- It offers all the accessible and valid policies to the customers.
- The business has been functioning since 1998 (who.is domain report)
Cons
- Discrepancies in bills
- Reservation issues
- No phone number or working email address
Conclusion:
Vio.com which has been existing for many years now, offers hotel and travel booking services on its platform. However, there has been lots of complaints from users about payment discrepancies, reservation issues, and poor terrible customer services.
One of the biggest risks is that you might end up paying for a hotel room that doesn’t actually exist, is already booked, or is not as advertised. As a result of this, we advise potential customers to contact the hotel to confirm your reservation after placing a reservation on Vio.com.
See Also – Traveluro Hotel Booking
Vio.com IS a scam. Just lost $1,600. No reservation once I got to my hotel. The Fairmont hotel has no traces of anything from Vio.com. Bio.com has no phone number or working email address. Avoid them if you do not want to be disappointed.
Wish I had seen your post before I used them. Going through the same issue now.
Hi Adam,
My name is Michela, Customer Support Specialist at Vio.com
As mentioned in my previous comment to Stephane, I just came across this website so I apologize for my delayed response.
Gladly, I was able to locate your particular case and I would like to apologize once again for the inconvenience you had to experience.
I see that a full refund was processed as per your request and your comments were shared with our management team since we are constantly improving our product and service.
We remain at your complete disposal should you need any further clarification or assistance.
Kind regards,
Customer Care at Vio.com
Hi Stephane,
My name is Michela, Customer Support Specialist at Vio.com.
I just came across this website and I wanted to make sure that this concern was addressed.
I am sorry to hear that when you arrived at the Fairmont Hotel, there was no record of your reservation. This is certainly not the kind of experience we wish our customers to have.
Unfortunately, with the limited information provided, I’m unable to locate your booking, therefore, I highly advise you to contact our Customer Support in order to solve this.
While we still do not have a telephone number to call, our team is available 24/7 via email and chat.
You can easily contact us by opening a chat from your booking management page (also WhatsApp and Facebook are available) or please find here the link to our Contact Form: https://support.vio.com/hc/en-us/requests/new
In case you would like to receive a call, please mention it in your email/chat and we will be more than happy to give you a call.
We remain at your complete disposal.
Regards,
Customer Care at Vio.com
Hello Stephane,
My name is Michela, Customer Support Specialist at Vio.com.
I just came across this site and I wanted to make sure that your concern was addressed.
I am sorry to hear that the Fairmont Hotel was unable to locate your reservation upon your arrival. This is definitely not the kind of experience we wish our customers to have.
Unfortunately, I am unable to locate your particular booking and I highly advise you to contact our Customer Support Team if this issue is not solved.
While we still do not have a phone line to call, our Customer Support is available 24/7 via chat and email. You can simply open your booking management page, open a chat (Whatsapp and Facebook are also available) and request to receive a call.
Otherwise, you can reach out to us through the following Contact Form: https://support.vio.com/hc/en-us/requests/new
We look forward to hearing from you.
Kind regards,
Customer Care at Vio.com
We booked with them for our little getaway. When we showed up at the hotel, the hotel told us they didn’t have our booking. Stuck out of town we immediately found another place to not be homeless for the night. At a great cost as it was last minute on a Friday night. Vio emailed back stating they would refund us. Today they advised that the hotel told them we didn’t show up and will not issue us a refund. If you ask me it is a total SCAM!!!!!! Stay away!! There at no telephone numbers to reach them. It’s all via email.
Hello Nathalie,
My name is Michela, Customer Support Specialist at Vio.com.
I just came across this site and I wanted to make sure that your concern is addressed.
First of all, I would like to apologize for the inconvenience you and your family had to go through. We work hard to make sure that those kinds of situations do not happen and we are sorry that you had to experience it.
I can see that your booking was refunded in full. Please let us know if you did not receive your refund and we will investigate further.
While we still do not have a phone line to call, if you ask to be called on the emails sent to us, our Customer Support Team will be more than happy to give you a call at your preferred time.
If you still need assistance and support, please do not hesitate to reach out to us at https://support.vio.com/hc/en-us/requests/new
Kind regards,
Customer Care at Vio.com
I booked a 5 stars SPA hotel with breakfast, diner and SPA access for 2 nights, 3 weeks ago for a staty in February to a ski station. ( Christmas surprise for my husband)
They just informed me that there is an issue with my booking : they can only booked a room with no spa and no diner in a 4 stars hotels.
I am very afraid to have loose my money after reading few comments about vio.com .
I will try to call the hotel.
Hello Desar,
My name is Michela, Customer Support Specialist at Vio.com.
As I mentioned in the previous comments, I just came across this website, therefore I apologize for my delayed response.
I am sorry to hear that your booking could not be confirmed at the original hotel you reserved.
When things go wrong, as it seems happened in your case, we always try our best to get the best possible resolution and relocate guests to similar hotel categories with the same amenities.
Unfortunately, I am unable to locate your particular booking and I kindly request you to contact our Customer Support Team in case your issue has not been solved or if you have not been compensated for the downgrade.
This is the link to our Contact Form: https://support.vio.com/hc/en-us/requests/new
We look forward to hearing from you.
Kind regards,
Customer Care at Vio.com
So pissed. I booked a Hyatt room for me, my wife, and our 17 year old daughter. It was supposed to have two queen beds. After a long day, we drove 2.5 hours to the hotel and all we wanted to do was lay down and relax. We bring 4 large suitcases up to our room to find there’s one bed. I went down to the front desk to tell them we had the wrong room. The front desk people tell me that they didn’t have any rooms with two queen beds because they have been booked up for weeks because of a baseball tournament. I get ahold of Vio.com and the person on the chat says that we can either go to another hotel (which there were none, they were booked as well) or they can give me 20% off. I said, “20% off??? There’s only one bed!” and their reply was, “…there’s a couch in the room, you can use that as a bed…”. I was so angry!!! Fast forward almost a month and they still have not refunded me ANY money! I feel like I was scammed, I want a full refund!!!
Hello Patrick,
My name is Michela, Customer Support Specialist at Vio.com.
As mentioned in my previous comments, I just came across this site and I wanted to make sure that your concern is addressed.
Please accept my sincerest apologies if you and your family were not accommodated in the correct room typology.
Unfortunately, I am unable to locate your particular booking and investigate what happened.
If you still have not received any resolution or compensation for the experience you had to go through, please contact our Customer Support Team and we will be more than happy to review your case and assist you accordingly. This is the link to our Contact Form: https://support.vio.com/hc/en-us/requests/new
We look forward to hearing from you.
Kind regards,
Customer Care at Vio.com
WARNING: Vio.com are scammers. In addition to stealing your money via fraudulent travel practices, they will spend a huge amount of time and effort trying to remove legitimate reviews from this and other sites, in order to hide their fraudulent behavior.
I booked a room with them in Cancun. It was prepaid and I received a confirmation email shortly after they withdrew the funds. When I showed up at the hotel they had no record of the booking. (NOTE: There are a large number of reviews in which the same thing has happened to many other Vio.com customers.) I attempted to contact Vio.com. They don’t have a phone number. I messaged them. And waited. It was late at night. I needed to go to sleep. They told me, over the course of two hours while I waited in the hotel lobby, that they were going to resolve the problem. They never did. The “confirmed reservation” was bogus. After repeatedly telling me that they were just about to fix things in 15 minutes, they did nothing. I ended up having to book a room at the same hotel myself, in the middle of the night, after waiting hours for vio.com to do nothing, at a price that was almost two hundred dollars more for one night than what I had paid vio.com. So they wasted my time, they took my money, they ruined my night, and they did nothing at all to fix the situation. AVOID THESE SCAMMERS AT ALL COSTS. THE DUTCH POLICE NEED TO TAKE ACTION AGAINST THESE CRIMINALS OPERATING OUT OF THEIR COUNTRY. To add insult to injury the Vio.com people repeatedly told me on chats that they would not just refund my original payment but also reimburse me for the extra money I had to pay to sleep that night. Here is my exchange with them from a chat:
Me: Do you acknowledge that your
company owes me the $159?
And do you pledge to pay it?
Vio.com Rep Leandro: I am assuring that we will. There are not evasions here, we just need more time to settle
everything. Thank you for understanding.
They did refund the original payment finally but now, almost three weeks after they agreed to pay the extra money I had to pay, they still have not done so.
Instead they have spent their time trying to take down this completely truthful review. I am sure that within a few minutes of this being posted they will post some lies about me or my experience. Or deflect. That’s all they can do because they know the truth:
VIO.COM ARE TOTAL FRAUDSTERS. AVOID THEM LIKE THE PLAGUE. EU PLEASE TAKE ACTION AGAINST THESE CRIMINALS.
Hello,
My name is Michela, Customer Support Specialist at Vio.com.
Apologies for the delayed response, but unfortunately, I came across this website today only. I just wanted to make sure that your concern will be addressed.
I am very sorry to read about your unfortunate experience in Cancun. This is certainly not a common episode and the kind of experience we wish our customers to have.
After analyzing your case, I could see that we processed a full refund for your reservation and we have fully compensated the rate difference you had to pay at the hotel.
If you need any further assistance or clarification, please reach out to our Customer Support. This is the link to our Contact Form: https://support.vio.com/hc/en-us/requests/new
Kind regards,
Customer Care at Vio.com
be very careful when ordering anything on this site. We traveled a lot, but what happened to us is ruining our vacation. We had breakfast included in the price, but the hotel told us that breakfast was not paid for (which the hotel does not recommend – cap verde villa verde and I do not recommend this server at all. We have been here for 5 days and nothing has been resolved. vio does not want to pay as the hotel told us and communication via the hotel to resolve the situation is not working. be very careful about this site. definitely take a booking.com when you want normal holiday
Hello Lada,
My name is Michela, Customer Support Specialist at Vio.com.
I just came across this site and I wanted to make sure that your concern is addressed.
I am sorry to hear that the hotel could not see that you had breakfast included in your booking. Unfortunately, I am unable to locate your particular booking and investigate what happened.
If you still have not received any resolution or compensation, please contact our Customer Support Team and we will be more than happy to review your case and assist you accordingly. This is the link to our Contact Form: https://support.vio.com/hc/en-us/requests/new
We look forward to hearing from you.
Kind regards,
Customer Care at Vio.com
Scam. Waiting on refund from almost 2 months ago. Hotel approved the refund. Have contacted Vio at least a dozen times on WhatsApp and they have neither updated me or refunded me.
Hello Kerrie,
My name is Michela, Customer Support Specialist at Vio.com.
I came across this website today only, this is the reason for my delayed response.
The experience you described feels very frustrating and I apologize for that.
Unfortunately, I cannot see the specifics of your case and understand what delayed your refund to be processed, however, I can see from our payment system that your booking was refunded in full.
In case you still need assistance or would like any further clarification, please do not hesitate to reach out to us. This is the link to our Contact Form: https://support.vio.com/hc/en-us/requests/new
All the best,
Customer Care at Vio.com
I booked a room thru Vio, when I went to check in my room was already checked out to someone else. I had to pay for an additional room at a totally different hotel on my expense at 11:00 at night after driving 2.5 hours! The hotel had my reservation booked under Priceline not Vio. The hotel said that the booking company overbooked. Upon calling Priceline, they had no record of my reservation! I mean why would they, I booked my room thru Vio! Something does not add up at all. That night upon checking in, I went to Vio website hoping to reach someone to resolve this and there was no contact phone number. Vio are scammers and I reported fraudulent activity on my credit card against Vio. Beware do not book thru Vio!
Hello Moriah,
My name is Michela, Customer Support Specialist at Vio.com.
I apologize for the delay in my response, as I have only recently come across this website.
I deeply regret the inconvenience caused by the overbooking of the hotel which resulted in your inability to use the reservation made through our website. Unfortunately, we were not made aware of this issue until you contacted us, as the hotel failed to notify us.
While we still do not have an inbound phone line, our customers can reach out to us by opening a chat through their booking management page and receive immediate assistance from our Customer Support Team.
Otherwise, you can also open an email thread through our Contact Form: https://support.vio.com/hc/en-us/requests/new
Upon checking the details of your case, I can see that we have processed a full refund as soon as you informed us.
I hope you will accept once again our apologies. Please let us know should you require any further assistance or clarification as we remain at your complete disposal.
Kind regards,
Customer Care at Vio.com